Warranty Process

* Send outdoor optical products to Germany for repair. For Thermal Scopes products, please send the device to the designated service location for repair as instructed by the Guide after-sales support team.

We solemnly promise that products purchased from Guide Sensmart Company, the official online store, and authorized dealers are eligible for standard after-sales services, including a free warranty, returns and exchanges, and original factory repairs with the presentation of sales certificates or receipts.
The after-sales service guarantee does not apply to the following situations: 1. Any unauthorized modifications, disassembly, or repairs not approved by Guide Sensmart; 2. Malfunctions or damages caused by misuse, inappropriate physical or operating environments, improper maintenance, or storage; 3. Accidents caused by force majeure (such as fires, floods, earthquakes, lightning, etc.); 4. Normal fading, wear, and consumption occurring during the product's use; 5. Any alteration, replacement, or tearing of the original serial number label, the absence of a serial number, or a discrepancy between the product model or number on the warranty certificate and the actual product; 6. Consumable accessories, such as batteries or protective films, that naturally wear out over time, unless the failure is due to material or process defects; 7. The completeness and appearance of the product are not within the scope of the warranty. You should inspect and raise objections on the spot when accepting the product for any non-compliance; 8. Failures or damages caused by third-party products, software, services, or actions.